Tech Mahindra Service Desk International Voice Walk-in Hyderabad drive is one of the most urgent and rewarding BPO hiring opportunities of March 2026, running from 24 March to 31 March 2026 at Tech Mahindra Bahadurpally SEZ Campus, Hyderabad. Tech Mahindra is urgently hiring Associate – International Voice / Tech Support professionals for both freshers and experienced candidates offering an attractive salary of ₹2.4 LPA to ₹5.5 LPA with two-way cab facility, UK night shift timing, and immense growth opportunities. If you have excellent English communication skills, a customer-first mindset, and willingness to work UK-aligned night shifts, this outstanding international voice career at one of India’s top IT and BPM companies is your next big move in 2026.
Job Details
| Company | Tech Mahindra Limited |
| Job Role | Associate – Service Desk / International Tech Support (Voice) |
| Location | Bahadurpally, Hyderabad, Telangana – 500043 |
| Experience | 0 – 5 Years (Freshers & Experienced Welcome) |
| Salary | ₹2.4 LPA to ₹5.5 LPA |
| Employment Type | Full-time |
| Walk-in Dates | 24 March – 31 March 2026 |
Also Check: Cognizant Fresher Walk-in Hyderabad
About The Company
Tech Mahindra Limited is a leading global IT services and consulting company and a part of the prestigious Mahindra Group, headquartered in Pune, India, with over 150,000 employees across 90+ countries. Consistently ranked among India’s top IT employers, Tech Mahindra delivers cutting-edge BPO, IT, and digital transformation solutions to global clients across telecom, banking, retail, healthcare, and technology sectors. Tech Mahindra’s Bahadurpally SEZ campus in Hyderabad is one of its largest delivery centers in India, housing thousands of international voice, technical support, and BPM professionals serving Fortune 500 clients across the UK, US, and Europe with 24×7 operations support.
Eligibility Criteria
Education: HSC (10+2), Undergraduates, Graduates, and Postgraduates — all levels eligible
Experience: Both freshers and experienced candidates (1–5 years) can apply
⚠️ Candidates currently pursuing regular education are NOT eligible
Mandatory Requirements:
- Excellent verbal English communication skills — primary evaluation criterion for voice process
- Comfortable working UK-aligned rotational night shifts — mandatory
- 5-day work schedule with 2 rotational days off
Preferred Skills:
- Prior experience in international voice, BPO, or technical support roles
- Good written English skills for blended voice/chat support
- Customer service orientation with first-call resolution mindset
Roles & Responsibilities
- Handle inbound international calls from UK customers for technical support and service desk queries
- Understand and resolve customer queries effectively via voice with clarity, empathy, and professionalism
- Deliver excellent customer service with clear, professional, and accent-neutral English communication
- Ensure First-Call Resolution (FCR) and consistently high customer satisfaction scores (CSAT)
- Work comfortably in rotational night shifts aligned with UK business hours (typically 1:30 AM – 10:30 AM IST or 2:30 AM – 11:30 AM IST)
- Document call details and resolution notes accurately in the CRM/ticketing system after every interaction
- Escalate unresolved or complex issues to Level 2 support with proper documentation and handover
- Adhere to defined SLAs, call quality standards, and process compliance requirements at all times
- Contribute to team targets for FCR, AHT (Average Handle Time), and CSAT benchmarks
Interview Rounds
| Round | Focus |
|---|---|
| Round 1 – HR Round | Communication screening, eligibility check, shift flexibility, and salary discussion |
| Round 2 – VNA Round | Voice and Neutral Accent assessment — spoken English fluency, clarity, and pronunciation evaluation |
| Round 3 – Ops Round | Customer service scenarios, process understanding, and operational fitment |
📋 Documents to Carry for Walk-in
| # | Document | Requirement |
|---|---|---|
| 1 | Updated Resume | Mandatory — write “Akhil” on your resume before attending |
| 2 | Printed copy of this job posting/email | Mandatory — carry a printout to the walk-in |
| 3 | Government Photo ID | Aadhaar / PAN / Voter ID / Passport — Mandatory |
| 4 | Academic Certificates | 10th, 12th, UG/PG mark sheets and degree — as applicable |
| 5 | Experience Letters | For experienced candidates — Mandatory |
| 6 | Passport-size Photographs | 2 copies — Recommended |
⚠️ Special Instruction: Write the name “Akhil” on your resume before attending. Also carry a printed copy of this posting/email to the walk-in venue — this is specifically mentioned in the job description.
Perks & Benefits
- 🚗 Two-way Cab Facility — pick-up and drop-off within defined radius from Bahadurpally
- 💰 Competitive Salary — ₹2.4 LPA to ₹5.5 LPA for freshers; up to ₹5 LPA for experienced
- 📈 Immense Growth Opportunities — structured career advancement within Tech Mahindra BPO
- 🌍 International Client Exposure — work with UK clients across telecom, banking, and retail sectors
- 🏆 Performance-based rewards and recognition programs
How to Apply For Tech Mahindra Service Desk International Voice Walk-in Hyderabad
- Visit the official careers page: Link Given Below
- Register/Login with your details.
- Fill in the application form and upload your resume.
- Submit before Application Deadline.
Preparation Tips
- Ace the VNA (Voice and Neutral Accent) Round — Tech Mahindra’s VNA round is the most critical screening for international voice roles; practice speaking in a clear, confident, and neutral accent; eliminate strong regional accents and practice at a moderate pace with good pronunciation of common English words
- Prepare UK-specific communication etiquette — UK customer service has distinct politeness standards: use “I do apologize for the inconvenience” instead of “Sorry”, “Certainly” instead of “Sure”, and “May I assist you further?” as a closing phrase; these small differences impress VNA assessors significantly
- Practice First-Call Resolution scenarios — be ready to walk through how you would handle a UK customer’s internet connectivity issue, billing dispute, or account access problem from opening to resolution in a single call without escalation
- Study basic IT/telecom support concepts — for tech support voice roles at Tech Mahindra UK processes, common tickets include broadband not connecting, router configuration, email setup, password resets, and device compatibility issues
- Write “Akhil” on your resume — this is a specific instruction in the JD; carry printed resume copies with “Akhil” written prominently along with a printout of this job posting
- Prepare for shift lifestyle questions — confirm clearly that you are comfortable with UK night shifts (typically 1:30 AM – 10:30 AM IST); having a prepared statement like “I have researched the shift timings and have made arrangements to comfortably work UK hours” demonstrates seriousness and maturity
- Arrive by 9:30 AM — the interview window is 10:00 AM to 12:00 PM; early arrival ensures you complete all three rounds (HR + VNA + Ops) comfortably within the cutoff
Important Dates
| Event | Date & Time |
|---|---|
| Walk-in Drive Dates | 24 March – 31 March 2026 |
| Walk-in Timing | 9:30 AM – 12:00 PM |
| Interview Timing | 10:00 AM – 12:00 PM |
| Venue | Tech Mahindra TMTC SEZ, Survey No. 62, Bahadurpally, Hyderabad – 500043 |
| Last Date | 31 March 2026 |
| HR Contact | N. Akhil – Nallanagulla.AkhilChary@TechMahindra.com |
| Joining | As per offer |
✅ 8 Days to Attend! Walk into Tech Mahindra Bahadurpally on any day from 24–31 March 2026 between 9:30 AM and 12:00 PM. Remember to write “Akhil” on your resume and carry a printout of this posting — it’s mandatory! Contact N. Akhil at Nallanagulla.AkhilChary@TechMahindra.com for any queries.
Frequently Asked Questions (FAQ’s)
1. What is the salary for Tech Mahindra International Voice role at Bahadurpally Hyderabad?
Tech Mahindra is offering ₹2.4 LPA to ₹5.5 LPA for freshers and up to ₹5 LPA for experienced candidates (1–5 years) for this international voice tech support role at Bahadurpally. The exact salary within this range is determined based on communication skills performance in the VNA round, experience level, and overall interview performance. Salary details are finalized during the HR round.
2. Are HSC and undergraduate candidates eligible for this Tech Mahindra walk-in?
Yes — HSC (10+2), undergraduates, graduates, and postgraduates are all eligible to attend this walk-in. Graduation is not mandatory for this role. The primary eligibility criterion is excellent English verbal communication skills and willingness to work UK-aligned night shifts. Candidates currently pursuing regular education are not eligible.
3. What are the shift timings for the UK process at Tech Mahindra Bahadurpally?
This role operates on rotational night shifts aligned with UK business hours, which typically translates to approximately 1:30 AM – 10:30 AM IST or 2:30 AM – 11:30 AM IST depending on UK Summer/Winter Time. The schedule is 5 days/week with 2 rotational days off. Two-way cab facility is provided within the defined radius from Bahadurpally.
4. What is the VNA round in the Tech Mahindra interview process?
VNA stands for Voice and Neutral Accent assessment — it is a dedicated interview round that evaluates your spoken English fluency, pronunciation clarity, accent neutrality, and overall communication effectiveness for international voice process suitability. It is the most critical round for UK process hiring at Tech Mahindra. Candidates who clear the VNA round proceed to the Operations round for final selection.
5. Until when is the Tech Mahindra walk-in drive open in Hyderabad?
The Tech Mahindra International Voice walk-in drive at Bahadurpally is open from 24 March 2026 to 31 March 2026 — giving candidates 8 days to attend between 9:30 AM and 12:00 PM daily. Candidates can attend on any working day within this window. The venue is Tech Mahindra TMTC SEZ, Bahadurpally, Hyderabad — report to the HR Interview Lobby or B Block, Ground Floor.
