IntouchCX International Chat Process Walk-in Hyderabad 2026 – Exciting BPO Job, Apply Now

IntouchCX International Chat Process Walk-in Hyderabad drive is an exciting non-voice BPO opportunity running from 20–25 March 2026 at IntouchCX, B16 Raheja Mindspace, 5th Floor (behind Inorbit Mall), Hyderabad. IntouchCX is urgently hiring International Chat Process Executives with excellent written communication skills for a full-time, permanent role offering ₹2.5 to ₹4 Lakhs Per Annum, with both freshers and experienced candidates eligible for immediate joining. If you have strong typing speed, the ability to handle multiple chats simultaneously, and flexibility for rotational night shifts, this exciting international chat support role at one of the world’s leading BPM companies is the career opportunity you have been waiting for in 2026.

Job Details

About The Company

IntouchCX (formerly 24-7 Intouch) is a global leader in customer experience and BPM (Business Process Management) solutions, headquartered in Winnipeg, Canada, with major delivery centers across India, the Philippines, Jamaica, and the USA. Serving Fortune 500 clients across e-commerce, retail, gaming, technology, and healthcare sectors, IntouchCX employs thousands of customer support professionals worldwide, known for delivering high-quality, tech-enabled customer experiences at scale. The Hyderabad center at Raheja Mindspace is one of IntouchCX’s key India delivery hubs, offering excellent career growth, performance incentives, and a vibrant multicultural work environment.

Eligibility Criteria

Education: Graduates and Undergraduates both can apply — graduation is not mandatory

Experience: 0 to 4 years — freshers and experienced candidates are equally welcome

Mandatory Skill:

Excellent written communication skills in English — strictly mandatory for international chat process

Required Skills:

• Good typing speed and accuracy — minimum 30–35 WPM with high accuracy preferred
• Basic computer knowledge — comfortable with desktop applications and browser-based tools
• Ability to handle multiple chat conversations simultaneously without compromising quality
• Flexibility to work in rotational shifts including night shifts — mandatory
• Customer-first mindset with ability to maintain high customer satisfaction levels
• Ability to follow company guidelines and quality standards consistently
• Good documentation skills for recording customer interactions accurately

Preferred:

• Prior experience in international chat support, email support, or non-voice BPO processes
• Familiarity with CRM tools — Zendesk, Freshdesk, Salesforce Service Cloud, or similar

Roles & Responsibilities

• Handle customer queries through international chat support — respond to customer questions, complaints, and requests promptly and professionally
• Provide accurate and timely resolutions to customers while maintaining a positive and helpful tone throughout interactions
• Maintain high customer satisfaction (CSAT) scores by delivering quality responses and first-contact resolutions wherever possible
• Handle multiple chat conversations simultaneously — typically 2–3 concurrent chats — while maintaining response quality and speed
• Follow company guidelines, quality standards, and SOPs for all customer interactions without deviation
• Document all customer interactions clearly and accurately in the CRM/ticketing system after each chat session
• Adhere to defined response time SLAs and quality benchmarks for international chat process metrics
• Escalate complex or unresolved issues to the next level of support with proper documentation and handover notes
• Stay updated with product/service knowledge to provide accurate information to international customers

Selection Process (Walk-in Drive)

1. Walk-in Registration – Arrive at IntouchCX, B16 Raheja Mindspace, 5th Floor between 11:30 AM – 5:00 PM on any day from 20–25 March 2026
2. Resume & Eligibility Screening – Initial shortlisting based on communication skills and basic eligibility
3. Typing Speed & Accuracy Test – Online typing assessment (WPM and accuracy evaluation)
4. Written Communication Assessment – Email/chat writing sample to evaluate grammar, clarity, and tone
5. HR Interview – Salary discussion, shift flexibility, immediate joining confirmation, and role fitment
6. Offer & Onboarding – Same-day or next-day offer for selected candidates

How to Apply For IntouchCX International Chat Process Walk-in Hyderabad

1. Visit the official careers page: Link Given Below
2. Register/Login with your details.
3. Fill in the application form and upload your resume.
4. Submit before Application Deadline.

📋 Documents to Carry for Walk-in Drive

Preparation Tips

• Boost your typing speed to 35+ WPM — practice daily on free typing platforms like TypingClub, Keybr, or 10FastFingers; aim for 35–45 WPM with 95%+ accuracy as this is the most critical skill tested at IntouchCX chat process walk-ins
• Master written English grammar — IntouchCX assesses your ability to write clear, error-free, and empathetic chat responses; practice writing professional chat replies for common customer scenarios like order delays, refund requests, account access issues, and product complaints
• Learn concurrent chat handling strategies — practice switching between multiple conversations efficiently; use tab management, copy-paste macros for FAQs, and structured response templates to handle 2–3 simultaneous chats without quality drops
• Study customer service language — replace negative phrases with positive alternatives: instead of “I can’t do that” use “Here’s what I can do for you”; practice empathy statements, acknowledgment phrases, and solution-focused communication
• Familiarize yourself with CRM tools — even basic knowledge of Zendesk or Freshdesk ticket management, conversation tagging, and status updates (open/pending/resolved) adds significant value in IntouchCX interviews
• Prepare for CSAT-focused questions — be ready to answer “How would you handle an angry customer who is dissatisfied with a product?” with a structured response using the LAST model: Listen → Apologize → Solve → Thank
• Drop your resume in advance — WhatsApp your resume to Charitha HR at 7386613189 before walking in; this helps HR pre-screen your profile and speeds up the process on the day of the walk-in

⚠️ Anti-Fraud Disclaimer

IntouchCX does not charge any fee for registration, interviews, or job offers. If anyone asks you to pay a registration fee, refundable fee, or any other amount in IntouchCX’s name — do not pay and report immediately. IntouchCX only communicates through official channels and verified HR contacts.

Important Dates

✅ No appointment needed! Walk directly into IntouchCX Raheja Mindspace between 11:30 AM and 5:00 PM on any day from 20–25 March 2026. You can also drop your resume to Charitha HR at 7386613189 before attending!