Tech Mahindra, a global leader in digital transformation and consulting services, is conducting a mega walkin drive in Hyderabad for Service Desk Technical Support positions with International Voice Process. This exceptional opportunity welcomes candidates with 0-5 years of experience to join one of India’s most prestigious IT companies and build a rewarding career in technical customer support.
Job Details
| Field | Details |
|---|---|
| Company Name | Tech Mahindra freshersjobs24+1 |
| Job Title | Service Desk (Technical Support) – International Voice |
| Location | Bahadurpally, Hyderabad |
| Experience | 0 to 5 years |
| Salary Range | ₹25,000 – ₹40,000 per month (Fixed + Incentives) |
| Employment Type | Full-time / Work From Office |
| Walkin Date | 13th January 2026 |
| Walkin Time | 11:00 AM to 1:00 PM |
About The Company
Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences that enable enterprises, associates, and society to rise. The company is a USD 4.4 billion global organization with over 117,600 professionals across 90 countries, serving more than 840 global customers including Fortune 500 companies. Tech Mahindra’s convergent digital design experiences, innovation platforms, and reusable assets connect across multiple technologies to deliver tangible business value. As part of the Mahindra Group, a USD 19 billion federation of companies, Tech Mahindra has established leadership in information technology and digital transformation services. The company is recognized among the Fab 50 companies in Asia as per Forbes 2016 list.
Eligibility Criteria
Education:
- Undergraduates, Graduates, and Postgraduates are eligible
- Any degree/stream accepted
- Minimum educational qualification as per company norms
Skills Required:
- Excellent communication skills in English (mandatory for international voice process)
- Strong technical aptitude and problem-solving abilities
- Customer service orientation and professional attitude
- Basic computer knowledge and troubleshooting skills
- Ability to work in rotational shifts (24/7 process)
- Active listening and comprehension skills
Experience:
- Freshers and experienced candidates (0-5 years) can apply
- Prior experience in technical support, customer service, or international calling is advantageous
Certifications:
- Not mandatory, but certifications in IT support or customer service are beneficial
Roles & Responsibilities
- Provide technical support to international customers through voice process
- Handle inbound calls and resolve customer queries related to technical issues
- Troubleshoot hardware, software, and network-related problems
- Document all customer interactions and maintain accurate records in ticketing systems
- Follow standard operating procedures and escalation protocols
- Meet individual and team performance metrics including quality, productivity, and customer satisfaction
- Collaborate with technical teams to resolve complex issues
- Maintain professionalism and deliver exceptional customer experience
- Work in rotational shifts as per process requirements (24/7 support)
- Participate in training programs to enhance technical and communication skills
Selection Process
- Walkin Registration: Candidates to report at the venue during specified time
- Document Verification: Verification of educational certificates and identity proof
- Written Test/Assessment: Evaluation of English communication and basic technical aptitude
- Voice & Accent Round: Assessment of English fluency, pronunciation, and communication clarity
- Technical Interview: Discussion on technical knowledge and problem-solving abilities
- HR Interview: Final round to assess cultural fit and work readiness
- Onboarding: Selected candidates receive offer letters and joining formalities
How to Apply For Tech Mahindra Service Desk Technical Support
Interested candidates can attend the Tech Mahindra walkin drive by visiting the venue directly on the scheduled date and time:
Walkin Details:
- Date: 13th January 2026
- Time: 11:00 AM to 1:00 PM
- Venue: Tech Mahindra, Bahadurpally, Hyderabad
- Contact Person: Aniket
Documents to Carry:
- Updated resume/CV with “Aniket” mentioned on top
- Original and photocopies of all educational certificates
- Aadhar card or any government-issued photo ID
- Passport-size photographs
- Experience certificates (if applicable)
Important Notes:
- Please do not walk in on festive dates and Sundays
- Carry all documents in original and copies
- Dress professionally for the interview
Preparation Tips
- Enhance Communication Skills: Practice speaking English fluently with clear pronunciation and accent
- Technical Knowledge: Brush up on basic computer fundamentals, operating systems, and troubleshooting
- Customer Service Mindset: Understand the importance of patience, empathy, and professional communication
- Mock Interviews: Practice common technical support scenarios and customer interaction roleplay
- Research Tech Mahindra: Understand the company’s values, services, and global presence
- Voice Modulation: Work on clarity, tone, and confidence while speaking
- Prepare Questions: Have thoughtful questions ready about the role, training, and career growth
- Time Management: Arrive at the venue early to avoid last-minute rush
- Professional Presentation: Dress formally and maintain a positive attitude throughout the process
Important Dates
| Application Start Date | 13th January 2026 |
| Last Date to Apply | 14th January 2026 |
| Exam/Interview Date | Same Day |
Don’t miss this opportunity to work with Tech Mahindra Service Desk Technical Support. Apply today!
