Tech Mahindra is conducting a mega walk-in drive in Hyderabad for Service Desk – Technical Support (International Voice) roles, offering an excellent opportunity for both freshers and experienced candidates up to 5 years. This walk-in is ideal for candidates looking to build a stable career in IT service desk, technical support and international voice process with attractive salaries and growth opportunities.
Job Details
| Company | Tech Mahindra |
| Job Role | Service Desk – Technical Support (International Voice) |
| Location | Hyderabad, Telangana, India (Bahadurpally SEZ campus) |
| Experience | 0 to 5 years experience (Freshers eligible) |
| Salary | Rs. 3,00,000 – 5,50,000 per annum |
| Employment Type | Full-time |
| Last Date to Apply | 15th to 19th December 2025 |
About The Company
Tech Mahindra is a leading global IT services and consulting company, delivering digital transformation, consulting and business re-engineering services to clients across multiple industries. The company has a strong presence in customer support and IT service management, providing international voice and technical support services from its Hyderabad Bahadurpally campus.
Eligibility Criteria
Education: Under Graduates, Graduates and Postgraduates are eligible.
Graduation is preferred but not strictly mandatory for some technical support international voice roles, where strong communication skills are prioritized.
Experience: Freshers and candidates with 0 to 5 years of experience can apply.
Prior experience in international voice process, IT helpdesk or technical support will be an added advantage.
Skills:
Excellent verbal communication skills in English and ability to handle international customers.
Basic understanding of computers, troubleshooting, networking or IT concepts preferred.
Customer-centric attitude, problem-solving skills and willingness to work in rotational night shifts.
Other Requirements:
Willingness to work from office at Bahadurpally, Hyderabad.
Flexible to work in 24×7 rotational shifts as per process requirement
Roles & Responsibilities
- Act as the first point of contact for international customers via calls or emails for IT and technical issues.
- Log incidents and service requests accurately in ITSM tools such as ServiceNow, BMC Remedy, HPSM or CA Service Desk as per process.
- Troubleshoot L1/L2 technical issues, provide resolutions or workarounds and escalate complex problems when required.
- Maintain high levels of customer satisfaction by delivering prompt, clear and professional communication.
- Follow standard operating procedures, update ticket notes and ensure proper closure of incidents within SLA.
- Support continuous service improvement by identifying recurring issues and sharing feedback with the team
Selection Process
- Walk-in shortlisting based on resume screening and eligibility (education, experience, communication).
- Initial HR screening or telephonic round to assess communication skills and shift flexibility.
- Face-to-face technical/operations round focusing on basic troubleshooting, customer handling and scenario-based questions.
- Final HR discussion for salary, shift timings and onboarding details, followed by offer for selected candidates.
(Exact sequence and number of rounds may vary as per official notification and hiring needs.)
How to Apply For Tech Mahindra Service Desk Jobs 2025
- Visit the official careers page: Click Here to Apply
- Register/Login with your details.
- Fill in the application form and upload your resume.
- Submit before Application Deadline.
Preparation Tips
- Brush up on basic technical support topics: operating systems, internet connectivity, basic networking, email configuration and password issues.
- Practice speaking in English clearly and confidently; prepare to handle common customer scenarios and role-play interactions.
- Revise fundamentals of ITSM concepts like incident, service request, priority and SLA to match service desk expectations.
- Prepare a short self-introduction and be ready to explain any prior BPO/technical support experience, including tools used and types of tickets handled.
- Reach the venue early to avoid rush, carry multiple copies of your resume and dress in formal attire to create a strong first impression.
Important Dates
| Application Start Date | 15th December 2025 |
| Last Date to Apply | 19th December 2025 |
| Exam/Interview Date | Typically 11:00 AM to 1:00 PM; candidates are advised to reach earlier. |
Don’t miss this opportunity to work with Tech Mahindra. Apply today!
