HCLTech is conducting a mega walk-in drive in Chennai for Email Back Office / Customer Service Representative (Email & Chat Support) roles, offering a strong opportunity for fresh graduates to start a non-voice BPO career in 2025. This walk-in is ideal for candidates seeking a stable back office and email support job with leading IT services company HCLTech in Sholinganallur, Chennai.
Job Details
| Company | HCLTech (HCL Technologies) |
| Job Role | Customer Service Representative – Email & Chat Support / Email Back Office (Non-Voice) |
| Location | Chennai, Tamil Nadu, India |
| Experience | 0–4 Years |
| Salary | Approx. ₹2,75,000 – ₹3,00,000 per annum |
| Employment Type | Full-time |
| Last Date to Apply | 5th December 2025 |
About The Company
HCLTech (HCL Technologies) is a global technology company delivering IT services, digital engineering, cloud, and business process solutions to clients across multiple industries. The company is known for large-scale hiring of freshers in India, structured training programs, and diverse non-voice, customer support, and technology roles in locations like Chennai, Noida, and Bangalore.
Eligibility Criteria
– Education: Any Graduation or Post Graduation (UG & PG) accepted for this Email & Chat Support fresher role.
Engineering streams like B.E/B.Tech and some IT-specific PG degrees (MSc CS/IT, MCA) are often not eligible as per similar HCLTech walk-in criteria.
– Experience: Freshers are eligible; candidates up to around 4 years of non-voice / customer support experience may also be considered
– Skills: Strong written English communication for email and chat responses.
Good analytical ability to understand issues, review information and tools, and apply correct templates.
Attention to detail, ability to document issues accurately and update customer records correctly.
Basic computer knowledge, typing skills, and readiness to work in night or rotational shifts.
– Other Requirements: Flexible with any shift, including night shifts, as required for international support processes.
Willingness to work from the Chennai office (Sholinganallur) and attend face-to-face walk-in interview.
Roles & Responsibilities
Handle email and backend tickets related to store-based, employee-based, and digital coupon-based issues for international customers.
Understand customer cases thoroughly, analyze the issue using available tools, and provide accurate resolutions through email or chat.
Use predefined templates where relevant, customize responses appropriately, and maintain proper documentation for each case.
Ensure positive customer experience by responding within timelines, following up when needed, and updating customer records and categories correctly in the system.
Demonstrate strong attention to detail, maintain quality and productivity metrics, and follow all process and security guidelines of HCLTech.
Selection Process
- Walk-in interview only (face-to-face mode) at the specified Chennai venue.
- Typical stages may include:
- Final selection, document verification, and offer roll-out as per HCLTech hiring process for India.
How to Apply
- Visit the official careers page: Click Here to Apply
- Register/Login with your details.
- Fill in the application form and upload your resume.
- Submit before Application Deadline.
Note: Some exact details such as precise salary, total openings for this specific Naukri listing, and final application cut-off may vary; always treat the Naukri posting and official HCLTech careers page as the final reference
Preparation Tips
- Improve written English: Practice composing clear, concise, and grammatically correct emails and chat responses for sample customer issues.
- Learn basic ticketing and CRM concepts: Understand what a ticket is, how customer issues are logged, and how status updates and notes are maintained.
- Revise typing and formatting: Practice fast and accurate typing, correct use of templates, and professional email formats.
- Research HCLTech: Go through the HCLTech careers page, services, and culture so you can confidently answer “Why HCLTech?” and show interest in a long-term non-voice role.
- Be ready for night/rotational shifts: Plan your schedule and be prepared to discuss shift flexibility during the HR round.
Important Dates
| Application Start Date | 2nd December 2025 |
| Last Date to Apply | 5th December 2025 |
| Exam/Interview Date | Same Day |
Don’t miss this opportunity to work with HCL Tech. Apply today!
