Infosys BPM International Voice Process Walk-in Bengaluru 2026 – Exciting Career, Apply Now

Infosys BPM International Voice Process Walk-in Bengaluru drive is an exciting career opportunity on 24th and 26th March 2026 at Infosys Electronic City Phase 2, Bengaluru for freshers and experienced professionals with up to 5 years of customer support experience. Infosys BPM is hiring enthusiastic, customer-focused individuals for its International Voice Customer Support team in Bengaluru, requiring excellent English communication skills, strong customer handling ability, and willingness to work in rotational night shifts from office. If you are a graduate with a passion for helping international customers and thrive in a fast-paced BPO environment, this outstanding walk-in opportunity at one of India’s most respected global BPM leaders is your career launchpad in 2026.

Job Details

Also Check: Wipro Fresher Mapping Role Walk-in Drive

About The Company

Infosys BPM Limited is the business process management subsidiary of Infosys Limited, one of India’s largest and most globally recognized IT services companies. With over 55,000 employees across 32 countries, Infosys BPM provides end-to-end transformative business process management services to global clients across industries including banking, insurance, retail, manufacturing, healthcare, and technology. The Bengaluru Electronic City campus is one of Infosys BPM’s flagship delivery centers in India, handling international voice, non-voice, and analytics processes for Fortune 500 clients across North America, Europe, and Australia. Known for its robust technology ecosystem, continuous learning culture, and clear career advancement pathways, Infosys BPM is an ideal company for professionals looking to build a long-term customer support and operations career.

Eligibility Criteria

Education: Any Graduate (UG from any stream) — undergraduates with strong communication skills are also considered

⚠️ Postgraduates will NOT be considered for this role

Experience: 0 to 5 years — freshers and experienced candidates both welcome

Mandatory Requirements:

• International Voice Support experience — must have (freshers with strong communication may be considered)
• Excellent English communication skills — spoken, reading, and writing fluency — strictly mandatory
• Outstanding customer handling skills — empathy, active listening, and professional demeanor
• Willingness to work night shifts — rotational shifts including US/UK-aligned nights — mandatory
• 100% Work from Office commitment at Bengaluru Electronic City — mandatory

Preferred:

• Prior experience in contact center, customer service, or BPO voice roles
• Any customer support certification (HDI, COPC, or similar)
• Basic understanding of client processes and CRM tools

Roles & Responsibilities

• Engage with international customers via inbound voice calls to resolve queries and provide outstanding customer support across assigned processes
• Build rapport through active listening, genuine empathy, and professional communication throughout every customer interaction
• Deliver effective solutions by understanding customer needs, navigating internal knowledge bases and processes, and providing accurate resolutions
• Maintain high standards of ethics, integrity, and customer satisfaction scores (CSAT) as per defined SLAs
• Structure calls professionally — use proper opening, probing, solution delivery, and closing techniques for every interaction
• Adapt to evolving tools, technologies, and workflows with agility as client processes and systems are updated
• Document customer interactions accurately in the CRM system after each call with correct resolution codes and notes
• Escalate complex or unresolved issues to the appropriate team or supervisor with proper documentation
• Contribute to team targets for call quality, FCR (First Call Resolution), AHT (Average Handle Time), and CSAT

Selection Process

1. Walk-in Registration – Arrive at Infosys Electronic City Phase 2 campus between 10:00 AM – 1:00 PM on 24th or 26th March 2026 with all documents and government ID for campus entry
2. Resume & Document Screening – Shortlisting based on communication skills, experience, and education eligibility
3. Communication Assessment Round – Spoken English fluency, accent, and clarity evaluation through structured call simulation
4. HR / Operations Interview – Customer service approach, night shift flexibility, WFO commitment, and role fitment discussion
5. Final Offer – Offer rollout with shift assignment and onboarding details for selected candidates

📋 Mandatory Documents to Carry

⚠️ Security Note: Laptops and cameras are strictly NOT permitted inside the Infosys campus due to security restrictions. Government ID is mandatory for entry into the campus — do not forget it.

How to Apply For Infosys BPM International Voice Process Walk-in Bengaluru

1. Visit the official careers page: Link Given Below
2. Register/Login with your details.
3. Fill in the application form and upload your resume.
4. Submit before Application Deadline.

Preparation Tips

• Practice international call handling techniques — Infosys BPM’s communication round specifically tests your ability to structure a call: professional greeting → empathetic acknowledgment → clear probing questions → solution delivery → proper closure; rehearse this framework out loud until it feels natural
• Work on American/British English pronunciation — international voice roles require clear, neutral English; practice eliminating strong regional accents, speaking at a moderate pace, and enunciating words clearly — record yourself and review for clarity and confidence
• Master active listening skills — practice paraphrasing what a customer says before responding: “Just to confirm, you’re saying that your order hasn’t arrived since last Friday — is that correct?” This technique demonstrates empathy and reduces miscommunication
• Prepare STAR-format customer service scenarios — be ready with 2–3 real or hypothetical examples: “Tell me about a time you handled a difficult customer” using Situation → Task → Action → Result structure; Infosys BPM interviewers frequently ask behavioral customer service questions
• Study AHT, FCR, and CSAT metrics — understanding Average Handle Time, First Call Resolution rates, and Customer Satisfaction Score benchmarks demonstrates professional awareness of BPO performance standards and impresses Infosys BPM interviewers
• Carry a printed copy of the job posting or invite — the JD specifically mentions carrying a copy of the invitation when attending; having this shows you read the instructions carefully and are well-prepared
• Arrive by 9:45 AM — Infosys BPM walk-ins at Electronic City are highly popular; government ID check and campus entry procedures take time, so arriving 15 minutes before the 10:00 AM opening ensures you complete registration and all interview rounds comfortably within the 1:00 PM cutoff

Important Dates

✅ Two chances to attend! Walk into Infosys Electronic City Phase 2 on either 24th or 26th March 2026 between 10:00 AM and 1:00 PM. Carry your printed resume, 2 government photo IDs, and all academic originals — no laptops or cameras permitted inside the campus!

Frequently Asked Questions (FAQ’s)