Tech Mahindra Service Desk Jobs 2026 – Technical Support Hyderabad Walk-in Drive – Apply Online Now

Tech Mahindra Service Desk jobs 2026, A leading global IT services company, is conducting a mega walk-in recruitment drive for Service Desk (Technical Support) positions in Hyderabad from February 9-13, 2026. This exciting opportunity is open to both freshers and experienced professionals with 0-5 years of experience who possess excellent communication skills and basic technical knowledge.

Job Details

About The Company

Tech Mahindra is a Fortune 500 company and a leading provider of digital transformation, consulting, and business re-engineering services. The company delivers innovative technology solutions across various industries including telecommunications, healthcare, manufacturing, retail, and financial services. With a global presence and commitment to employee growth, Tech Mahindra offers exceptional career opportunities for professionals looking to build their careers in IT support and technical services. The company is known for its supportive work environment and comprehensive training programs that help employees develop their skills and advance professionally.

Eligibility Criteria

Education Qualification:

• Undergraduates
• Graduates (Any degree)
• Postgraduates

Work Experience:

• Freshers (0 years) to experienced professionals (up to 5 years)

Required Skills:

• Excellent English communication skills (verbal and written)
• Basic technical knowledge and troubleshooting skills​
• Customer-focused attitude with strong problem-solving abilities​
• Proficiency in using computers and standard office software​
• Knowledge of Active Directory, Microsoft Office & O365 Support (Outlook, Excel, Teams)
• Familiarity with ITIL processes (preferred)
• Ability to work in shifts (24/7 operational support model)​

Certifications:

• Not mandatory, but technical certifications are an added advantage

Roles & Responsibilities

Technical Support (L1/L2):

• Respond to customer queries via international voice calls and provide timely solutions
• Troubleshoot and resolve technical issues related to hardware, software, and network
• Maintain proper documentation of incidents and manage tickets using service desk tools
• Ensure customer satisfaction with prompt and professional service

Service Desk Operations:

• Perform Active Directory operations including user management, password resets, and account unlocking
• Provide Microsoft Office & O365 support for applications like Outlook, Excel, and Teams
• Log incidents and follow standard operating procedures to escalate unresolved issues to relevant departments​
• Handle customer complaints and escalate complex issues to higher management when necessary​
• Collaborate with team members to improve service delivery and address customer needs effectively​
• Stay informed about Tech Mahindra’s products, services, and policies to provide accurate information​
• Participate in training sessions to continually enhance technical skills and knowledge​

Selection Process

The Tech Mahindra Service Desk recruitment follows a structured selection process:

1. Walk-in Registration: Candidates need to visit the venue with required documents during the specified time
2. Initial Screening: Resume verification and eligibility check
3. Communication Assessment: English language proficiency test (verbal and written)
4. Technical Assessment: Basic technical knowledge evaluation covering troubleshooting, Active Directory, and Microsoft Office tools
5. HR Interview: Discussion about job role, work shifts, salary expectations, and joining availability
6. Final Selection: Selected candidates receive offer letters on the spot or within a few days

How to Apply For Tech Mahindra Service Desk jobs 2026

Walk-in Interview Details:

Venue Address: Tech Mahindra, Survey No. 62/1A, Technology Centre, Special Economic Zone, Qutubullapur Mandal, Ranga Reddy District, Bahadurpally, Hyderabad – 500043

Walk-in Dates: February 9-13, 2026​

Reporting Time: 11:00 AM to 1:00 PM​​

Documents Required:

• Updated resume (mention “Aniket” on top of your resume)​​
• Original and photocopies of all educational certificates
• Aadhaar Card (mandatory)​​
• Recent passport-size photographs
• Experience certificates (if applicable)

Important Instructions:

• Dress formally for the walk-in interview
• Arrive on time to avoid missing the opportunity
• Carry multiple copies of your resume and documents
• Be prepared for immediate joining if selected

Online Application:
Candidates can also check the official job listing and apply through Naukri.com for more details

Preparation Tips

Communication Skills:

• Practice speaking English fluently with clear pronunciation and proper accent
• Work on active listening skills as you’ll be handling international customer calls
• Prepare common customer service scenarios and practice responding professionally

Technical Knowledge:

• Brush up on basic computer troubleshooting techniques for hardware and software issues
• Learn Active Directory basics including user management, password resets, and account operations
• Familiarize yourself with Microsoft Office suite, especially Outlook, Excel, and Teams
• Understand basic networking concepts like IP configuration, DNS, and connectivity issues
• Study ITIL framework fundamentals, particularly incident management and service desk operations

Interview Preparation:

• Research Tech Mahindra’s services, values, and work culture
• Prepare answers for common interview questions about strengths, weaknesses, and career goals
• Be ready to explain why you’re interested in a technical support role
• Practice mock interviews to build confidence
• Be honest about your availability for night shifts and rotational schedules

Behavioral Preparation:

• Demonstrate patience and empathy as these are crucial for customer support roles
• Show willingness to learn and adapt to new technologies
• Highlight your problem-solving approach with real-life examples

Important Dates

Don’t miss this opportunity to work with Tech Mahindra Service Desk jobs 2026 Apply today!