iCIMS is offering an amazing career opportunity for the Associate Technical Support Engineer position in Hyderabad, providing incredible growth prospects in the thriving Talent Cloud technology industry. This exciting iCIMS Associate Technical Support Engineer role combines creative problem-solving, exceptional customer experience delivery, and cutting-edge technical skills in one dynamic position. The iCIMS Associate Technical Support Engineer opportunity is perfect for professionals seeking to join a world-class 24×7 Customer Support team that delivers outstanding service experiences.
As an iCIMS Associate Technical Support Engineer, you’ll become part of the team helping global companies transform business through the power of talent, working with customers who design rocket ships, create vaccines, and deliver consumer goods globally. The Associate Technical Support Engineer position at iCIMS offers excellent training, comprehensive development opportunities, and the chance to become an expert in world-class technology.
Job Details
| Company | iCIMS (Talent Cloud Company) |
| Job Role | Associate Technical Support Engineer (ATSE) |
| Location | Rai Durg, Hyderabad, Telangana – 500081, India |
| Experience | 6+ months of customer service experience required |
| Salary | ₹6.0 – ₹6.5 LPA (Lakhs Per Annum) based on industry standards for Associate Technical Support Engineer roles |
| Employment Type | Full-time |
| Last Date to Apply | Not mentioned |
About The Company
iCIMS is the leading Talent Cloud company that empowers organizations to attract, engage, hire, and advance the right talent to build diverse, winning workforces. The innovative iCIMS platform serves approximately 4,000 customers globally, including 40% of the Fortune 100 companies. For Associate Technical Support Engineer candidates, iCIMS offers an inclusive, purpose-driven, and innovative work environment where everyone belongs.
The company’s customers do amazing things including designing rocket ships, creating vaccines, and delivering consumer goods globally with exceptional efficiency. As an iCIMS Associate Technical Support Engineer, you’ll support the powerful iCIMS Talent Cloud platform that includes AI-powered recruitment marketing, applicant tracking systems (ATS), and talent relationship management solutions. iCIMS India is headquartered in Hyderabad with offices at DLF Cyber City and The Skyview building, providing excellent infrastructure for the Associate Technical Support Engineer team.
Eligibility Criteria
Experience: Minimum 6+ months of work experience in a customer service role – Essential for Associate Technical Support Engineer
Technical Knowledge: Good working knowledge of Windows/Mac OS and its components – Mandatory for Associate Technical Support Engineer position
Communication Skills: Strong written and verbal communication abilities – Critical for iCIMS Associate Technical Support Engineer
Technical Proficiency: Strong knowledge of web-browser based technologies required for Associate Technical Support Engineer
Flexibility: Ability to work flexible schedules including nights and weekends for 24×7 Associate Technical Support Engineer operations
Preferred Qualifications for Associate Technical Support Engineer:
- Experience with HRIS, CRM and/or ATS platforms is a valuable plus
- Strong customer relations skills
- Excellent multi-tasking capacity in fast-paced environments
- Superior consultative interaction control abilities
Roles & Responsibilities
The iCIMS Associate Technical Support Engineer role offers an incredible opportunity to combine creative problem-solving with exceptional customer experience delivery while utilizing advanced technical skills. As an Associate Technical Support Engineer, you’ll help customers tackle problems head-on and crush technical obstacles in their path as part of the best-in-class 24×7 Customer Support team.
Key Responsibilities for iCIMS Associate Technical Support Engineer:
- Expertly provide technical and consultative support to customers regarding the iCIMS platform, integration products, and methodologies as Associate Technical Support Engineer
- Skillfully conduct root-cause analyses and deliver customized solutions aligned with customers’ internal processes
- Effectively analyze, prioritize, troubleshoot, and resolve issues for primary and ancillary products in the Associate Technical Support Engineer capacity
- Consistently demonstrate excellence in customer service skills by maintaining a positive, caring, can-do attitude
- Promptly address, troubleshoot, and resolve customer concerns and issues in a timely manner as Associate Technical Support Engineer
- Proficiently troubleshoot customer issues using remote desktop software
- Professionally interact with customers through phone and email to address and resolve concerns as Associate Technical Support Engineer
- Completely dedicate yourself to the success and satisfaction of customers in the Associate Technical Support Engineer role
- Accurately recreate and solve customer problems within the iCIMS Applicant Tracking Software (ATS)
- Thoroughly recreate, document, and manage examples of software bugs for the Associate Technical Support Engineer function
- Rapidly learn iCIMS platform and ancillary products to provide accurate information to customers
- Diligently ensure business is conducted with integrity at all times, aligning behavior with iCIMS policies, procedures, and core competencies
Associate Technical Support Engineer Career Impact: You’ll support the iCIMS Talent Cloud platform used by Fortune 100 companies for recruitment, helping transform how global organizations attract and hire talent.
Selection Process
The iCIMS Associate Technical Support Engineer recruitment process includes comprehensive assessment rounds designed to identify the best talent for customer support roles:
- Initial Phone Screen: Important recruiter conversation focusing on your background, experience, and motivations for the Associate Technical Support Engineer position
- Online Assessments: Critical evaluation phase including cognitive ability test (CCAT) and personality assessment for Associate Technical Support Engineer candidates
- Technical Assessment: Essential coding/technical assessment to evaluate problem-solving skills relevant to the Associate Technical Support Engineer role
- Technical Interviews: Detailed discussions about technical knowledge, customer service scenarios, and Associate Technical Support Engineer competencies
- Final Interview: Comprehensive evaluation of cultural fit, communication skills, and suitability for the iCIMS Associate Technical Support Engineer position
- Reference Checks: Standard verification process before final offer for Associate Technical Support Engineer
iCIMS Hiring Timeline for Associate Technical Support Engineer: The complete recruitment process typically takes 2-4 weeks from application to offer.
How to Apply For iCIMS Associate Technical Support Engineer
Interested candidates for iCIMS Associate Technical Support Engineer 2026 can follow these simple application steps:
- Visit the official iCIMS Careers portal at https://careers.icims.com for Associate Technical Support Engineer openings
- Search for Associate Technical Support Engineer Or Simply click the link given below
- Click “Apply Now” for the iCIMS Associate Technical Support Engineer position
- Create your candidate profile or log in to your existing account for the Associate Technical Support Engineer application
- Upload your updated resume highlighting customer service experience relevant to Associate Technical Support Engineer
- Complete all required fields in the iCIMS Associate Technical Support Engineer application form
- Upload a compelling cover letter explaining your interest in the Associate Technical Support Engineer role
- Submit your iCIMS Associate Technical Support Engineer application before January 30, 2026
- Monitor your registered email for Associate Technical Support Engineer assessment and interview schedules
Contact for Queries: For job seeker support regarding the Associate Technical Support Engineer application, contact iCIMS support team
Preparation Tips
To maximize your success in the iCIMS Associate Technical Support Engineer recruitment, follow these proven preparation strategies:
For Associate Technical Support Engineer Online Assessments:
- Thoroughly practice cognitive ability tests focusing on logical reasoning and problem-solving
- Strengthen your understanding of Windows/Mac OS components essential for Associate Technical Support Engineer
- Master web browser technologies and remote desktop tools used by Associate Technical Support Engineer
- Take multiple personality assessments to understand how to showcase customer service orientation
For Associate Technical Support Engineer Technical Assessment:
- Practice coding problems on platforms like Codility for the Associate Technical Support Engineer technical round
- Focus on problem-solving algorithms and basic programming concepts
- Review technical troubleshooting methodologies relevant to Associate Technical Support Engineer
For iCIMS Associate Technical Support Engineer Interviews:
- Research iCIMS Talent Cloud platform, ATS solutions, and customer base
- Prepare examples demonstrating excellent customer service from past roles
- Understand the Associate Technical Support Engineer responsibilities including ticket resolution, remote access support, and customer communication
- Practice explaining complex technical concepts in simple, customer-friendly language for Associate Technical Support Engineer
- Demonstrate your ability to handle challenging customer situations with a positive attitude
- Showcase your flexibility for rotational shifts and 24×7 operations as Associate Technical Support Engineer
- Highlight any experience with HRIS, CRM, or ATS platforms
Customer Service Excellence for Associate Technical Support Engineer:
- Develop consultative communication skills to control interactions effectively
- Practice multi-tasking in fast-paced environments
- Build strong relationship management abilities crucial for Associate Technical Support Engineer success
Important Dates
| Application Start Date | January 25, 2026 |
| Last Date to Apply | Not mentioned |
| Exam/Interview Date | Will be communicated to shortlisted candidates via email |
Equal Employment Opportunity for Associate Technical Support Engineer: iCIMS is committed to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs, ensuring fair treatment for all Associate Technical Support Engineer applicants.
About iCIMS Talent Cloud Platform: The iCIMS Associate Technical Support Engineer will support the platform used by 40% of Fortune 100 companies, serving approximately 4,000 customers globally with AI-powered recruitment marketing, applicant tracking, and talent relationship management solutions.
Work Location Details for Associate Technical Support Engineer: The iCIMS India office is located at The Skyview, Hitech City Main Road, Rai Durg, Hyderabad – a prime technology hub with excellent infrastructure and connectivity.
